Refund policy

At LinnFleet, we are committed to ensuring your shopping experience is straightforward and satisfying. Please review our refund policy below carefully. This policy applies to all purchases made through our online store for Shirts, Skirts, Pants & Trousers.

Eligibility for Returns

You may request a refund or exchange within 30 calendar days from the date your order was delivered. To be eligible for a return, the following conditions must be met:

  • The item is unworn, unwashed, and free from any signs of use, odor, or damage caused by the customer.
  • All original tags, labels, and packaging (including any protective bags) are attached and intact.
  • The item is not classified as a final sale item. Items marked as “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned.
  • For hygiene reasons, any item that has been altered, hemmed, or customized is not eligible for return unless faulty.

Non-Returnable Items

Due to health and safety considerations, the following items are not eligible for return unless they arrive damaged or defective:

  • Underwear, socks, and other intimate apparel (if applicable).
  • Any item that has been worn, washed, or otherwise used.
  • Gift cards and promotional vouchers.

How to Initiate a Return

To begin the return process, please email our support team at [email protected] with the following information:

  • Your order number (found in your confirmation email).
  • The item(s) you wish to return.
  • The reason for the return (optional, but helpful).
  • Clear photos of the item if the return is due to a defect or error.

Our team will respond within 2 business days with detailed instructions and the return authorization (if applicable). Please do not send any item back without prior confirmation from our support team, as unauthorized returns may not be processed.

Return Shipping

You are responsible for the cost and arrangement of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method, as we cannot be held liable for items lost or damaged during the return transit. The return address will be provided in our confirmation email.

Refund Timelines & Method

Once your returned item(s) arrive at our facility, please allow 3 to 5 business days for our quality control team to inspect the product. After inspection, we will notify you via email regarding the status of your refund.

  • Approved refunds will be issued to your original payment method within 5 to 10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.
  • Exchanges (size or color) are subject to product availability. If the requested replacement is unavailable, a full refund will be issued instead.
  • Shipping and handling charges are non-refundable unless the return is a result of our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at [email protected]. Include your order number, a description of the issue, and clear photographs. We will arrange for a replacement or full refund, including any applicable shipping costs, at no charge to you.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, please reach out to us at [email protected] and we will investigate promptly.

Exceptions & Final Decisions

LinnFleet reserves the right to reject any return that does not comply with the conditions outlined in this policy. In such cases, the item may be returned to you at your own expense, or a restocking fee of up to 20% may be applied at our discretion. All decisions regarding refunds and returns are final and made in accordance with applicable consumer protection laws.

For any further questions regarding this policy, please do not hesitate to email our support team at [email protected]. We are here to help.