Privacy policy

At LinnFleet, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable international data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from our online store, which offers Shirts, Skirts, Pants & Trousers.

1. Information We Collect

We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. The types of data we may collect include:

  • Order and Transaction Data: Your name, shipping address, billing address, email address, and payment details (processed securely by our payment provider).
  • Communication Data: Any information you voluntarily provide when contacting our support team via email at [email protected].
  • Technical Data: IP address, browser type, device information, and browsing behavior on our website (such as pages viewed and time spent), collected through cookies or similar technologies.

We do not require you to create an account or log in to browse or purchase our products. All transactions can be completed as a guest.

2. How We Use Your Information

Your personal data is used solely for the following legitimate business purposes:

  • To process and fulfill your orders, including order confirmation, shipping, and delivery updates.
  • To respond to your inquiries and provide customer service via email.
  • To process payments and prevent fraudulent transactions.
  • To improve our website, product offerings, and overall user experience through aggregated analytics.
  • To comply with legal obligations, such as tax or record-keeping requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill your order and deliver the purchased products.
  • Legitimate Interests: We may use your data to improve our services and ensure website security, provided your rights do not override these interests.
  • Legal Compliance: Where we are required to retain or disclose information by law.

4. Data Sharing and Third Parties

We share your personal information only with trusted service providers who assist us in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
  • Shipping carriers to deliver your purchased items.
  • IT and analytics providers who help maintain our website and understand traffic patterns.

All third-party providers are contractually obligated to protect your data and may only use it to perform specific tasks on our behalf. We do not authorize them to use your information for any other purpose.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records are kept for a minimum of 7 years to comply with tax and accounting regulations.
  • Customer support correspondence is retained for up to 2 years after the last contact.
  • Technical logs and analytics data are anonymized or deleted after 24 months.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Secure, tokenized payment processing (we never store full credit card numbers on our servers).
  • Restricted access to personal data to only those employees who require it to perform their duties.
  • Regular security audits and monitoring of our systems for vulnerabilities.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Ask us to correct any inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please email us at [email protected]. We will respond to your request within 30 days. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect aggregate data about site usage. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for the website to function properly, such as remembering cart items.
  • Analytics Cookies: Help us understand how visitors interact with our site so we can improve layout and content.
  • Preference Cookies: Remember your currency or language preferences.

You can control or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

If you are accessing our website from outside the country where our servers are located, your personal data may be transferred to and processed in a country with different data protection laws. When such transfers occur, we ensure they are safeguarded by appropriate mechanisms, such as Standard Contractual Clauses or adequacy decisions recognized by the European Commission.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected], and we will promptly delete such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the revised version will apply to all data collected after the date of publication. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our support team via email at [email protected]. We are committed to addressing your inquiries promptly and transparently.